Clara Morgan
Proposed Solution
- 📄🤖 Allow users to upload PDFs containing SOPs as primary training material for the AI assistant.
- ⚙️🛠️ To ensure structured comprehension and contextual relevance, DM Champ should introduce an interstitial processing step:
- 📤📄 User uploads a PDF document
- 🧩📑 DM Champ uses an AI parser to generate a JSON schema of the document structure, capturing:
- 🔍📚 Section and subsection headers
- 🔑🔒 Key-value pairs
- 🗂️🔢 Tables, lists, and bullet points
- 📅🏷️ Dates, tags, and metadata (e.g., “Check-out Instructions,” “Emergency Contact,” “Refund Policy”)
- 📥🗂️ Both the PDF and its corresponding schema are uploaded to the AI’s knowledge base
- 🧠🔍 The AI then uses the schema as a guide for contextual understanding and response retrieval.
- 🚀📈 This schema-guided ingestion dramatically enhances AI accuracy by aligning the assistant’s answers with the logical and semantic structure of the source material.
User Benefit
- ✅🎯 Ensures that guest questions (e.g., “How do I check out?” or “Do you allow pets?”) are answered based on verified SOP data
- 🗣️📊 Improves response quality, consistency, and brand trust
- 🔄🆕 Allows updates to be made to specific SOP sections without retraining on the entire dataset
Business Impact
- ⏰🔁 Reduces customer service time spent on repetitive questions
- ⚠️💰 Minimizes risk of incorrect responses that could result in refunds or poor reviews
- 📏⚙️ Supports regulatory and operational consistency
- 👩💼🤖 Empowers small teams to offer 24/7, SOP-compliant support without hiring additional staff
Use Cases
- 📱🌙 A guest messages on WhatsApp at 11pm asking about late check-out procedures
- 🤔📃 A prospective guest asks for cancellation policy before booking
- 📝🔄 Property manager updates only the "Damage Deposit" clause—no need to retrain on the full document
Priority and Effort Estimate
- 🚨🔝 Priority: High – critical for ensuring accurate and trustworthy AI responses
- ⚖️🔧 Effort Estimate: Moderate – depends on availability of document parsing and schema generation tools, but existing libraries (e.g., PDFMiner, Tika, LangChain’s document loaders) may accelerate development
Clara Morgan
📌 Feature Request: Canonical PDF SOP Upload Support
Title
Enable Structured PDF Uploads with Schema-Based AI Training for Accurate SOP Handling
Problem Statement
Vacation rental operators and other service-based businesses often maintain highly detailed Standard Operating Procedures (SOPs) in PDF format. These documents are authoritative, version-controlled, and written specifically for internal or customer support use. However, relying on marketing websites or blogs to train an AI assistant often introduces noise, outdated data, or messaging not appropriate for support workflows. Without a way to ingest SOPs accurately and intelligently, the AI assistant risks giving incorrect, inconsistent, or vague answers to both prospective guests and in-stay customers, which undermines trust and increases manual support needs.
Sohaib Ahmad
in progress